Who?
If you wish to lodge a formal complaint in relation to something you have seen or heard on the Seven Network you must send a letter or fax to Seven within 30 days of the relevant broadcast.
How?
Your complaint should include the following info:
- Date, time & location of broadcast;
- Name of program;
- Reason for your concern
- Your name & address.
Include your name & postal address in all correspondence in order to receive a reply.
Telephone comments and email comments will be passed on to appropriate network staff, but are not dealt with under the Seven Network’s formal complaints handling procedures.
Where?
p>Online printable complaint form: http://seven.com.au/catalogueFiles/seven/media/seven_complaint_form.pdf
Formal complaints by mail or fax to:
The Programming Department
Channel Seven
In Your Capital City
Channel 7 Sydney
PO Box 777
PYRMONT NSW 2009
Fax: (02) 8777 7778
Channel 7 Adelaide
45-49 Park Terrace
GILBERTON SA 5081
Fax: (08) 8342 7717
Channel 7 Brisbane
GPO Box 604
MOUNT COOT-THA QLD 4001
Fax: (07) 3368 2970
Channel 7Melbourne
GPO Box 4477
MELBOURNE VICTORIA 3001
Fax: (03) 9697 7676
Channel Seven Perth
PO Box 77
TUART HILL WA 6060
Fax: (08) 9344 0670
Channel 7 QLD
PO Box 296
MAROOCHYDORE QLD 4558
Fax: (07) 5430 1762
Then what?
If your complaint relates to a matter covered by the Commercial Television Industry Code of Practice, the network is required to investigate your complaint and provide you with a substantive written response within 30 working days.
A copy of the Commercial Television Industry Code of Practicecan be obtained from Free TV Australia at www.freetvaust.com.au, or by phoning them: 1 300 134 848